Terms and Conditions
Terms and Conditions
[Sanya Consulting Co., Ltd. Evolve ] attaches great importance to your personal privacy. When you visit our website, you have the right to personal data protection to ensure that you can have a personalized and pleasant shopping experience.
- Personal Information Collection Purpose
When users join membership, shop, subscribe to newsletters, use email services or other services, or participate in other activities, this website and related websites may require users to log in their personal information in order to contact users, complete transactions, To provide services, or process subscription procedures.
- Scope of use of personal information
The personal data obtained by this website and related websites are only used within the website in accordance with the purpose and scope of the original description. Unless stated in advance or in accordance with relevant laws, this website will not use the user's personal data. Provide the information to a third party, or use it for other purposes.
- Personal data modification and deletion
When the user's personal information has changed or is found to be incorrect, he can request corrections on this website at any time, including requesting to stop sending relevant information, etc. You can also notify this website to delete all your personal information at any time, and you will no longer have membership after deletion.
- personal data protection
Sanya Consulting will have employees who have the right to access your personal information, limited to employees who we reasonably believe are required to obtain such information in order to provide you with products, services, or to complete work. Sanya Consultant has taken physical, electronic and procedural safeguards in compliance with legal requirements to protect the security of your personal data.
Please keep your network password and personal information confidential, and do not provide any personal information, especially the network password, to anyone. After you have finished using the various service functions provided by this website, please remember to log out of your account. If you share your computer with others or use a public computer, please remember to close the browser window.
- Types of personal data
- shopping information
When you order products on this website and related websites, you need to provide information such as the orderer/consignee's name, email address, contact number, and delivery address. If you use online credit card payment, you must also provide credit card information.
- Latest information, activities and preferential plans
(1) This website and related websites will notify members of the latest information and special promotions by email. If you do not want to receive relevant information, please unsubscribe in the email.
(2) Some promotional activities are held from time to time, and you are required to provide information such as name, email address, contact address, contact number, etc., so that we can analyze the attributes of the data and notify you that you can participate in the promotional activities held by this website and related websites in the future .
This website will record the IP address of the user on the site, as well as the browsing activities on the relevant website and other information, but these data are only used for traffic analysis and network behavior investigation, in order to improve the service quality of the relevant website of this website, these The data is only an analysis of the aggregate and will not be linked to a specific individual.
Sanya Consultant has the right to modify this specification at any time. Sanya Consultant will make an announcement on the relevant webpage when it is revised, and no individual notice will be given. If you do not agree with the modified content, you can use the customer service to ask Sanya Consultant to stop the service.
Dear consumer, you can enjoy a 7-day appreciation period (not a trial period) for consumption in the Evolve official website mall. The company only accepts a one-time return and exchange service. Please do not send it back without notifying the customer service staff. The goods that are notified to be sent back by themselves will not be eligible for any exchange and refund services.
- You can apply for a return or exchange within seven days from the date of receipt of the product (home delivery is based on the day when the home delivery personnel deliver it to the designated address, and the supermarket pick-up is based on the day of pick-up)
Example: If the receipt is signed on January 5th, the return application must be submitted before January 11th.
- When returning or exchanging goods, please keep the product intact and confirm that the quantity is intact. If you purchase a discount combination product, please also send back the attached gift items together with the invoice. Please use the original packaging to send it back
- If you have any questions during the application process, please write to "Customer Service Email" or "Facebook Fan Page" to contact customer service staff
- Regardless of the return or exchange, after receiving the product and confirming that it is correct, the exchange or refund related matters will be processed within seven working days (excluding holidays)
- The relevant mailing freight incurred during the return process shall be borne by the consumer
Conditions that cannot be returned or exchanged
- After the seven-day appreciation period, the company has the right to refuse the service of the return application
- The company's products cannot be restored to their original state after unpacking and use. If they are not defective, they will not be protected by the appreciation period and cannot be returned or exchanged.
- For overseas orders and pre-ordered products, only defective products are accepted for return and exchange, please consider carefully before placing an order
- If the returned package is damaged during the delivery process due to defective packaging, the company will have the right to refuse the service of the return application
- "Bonus points" and "coupons" were used at the time of purchase, and they will be returned when the return and refund are completed. If the coupon has expired, it cannot be returned
- If the product you purchased is a combination product, some products in the combination will not be accepted for return, but if it is a defective product, the product of the same item will be replaced for you
Refund Payment Calculation
- Freight burden:
‧ Defective "replacement" goods, the round-trip freight will be borne by us in full deducted from the amount
- Purchasers who purchased at the original price or at a discounted price for a single item will be refunded to the credit card or designated account when purchasing after deducting the shipping fee according to the above rules
- If it is a special price combination product (half price for the second item) at the time of purchase, the original price of the single product will be refunded after deducting the shipping fee according to the above rules.
- After you submit the return application, we will contact you to understand the condition of the product and confirm the delivery of the product
- After the product is returned, the return department will check the condition of the product. If there is no problem, the money will be refunded within 14 working days
- For cash on delivery products, the refund will be made to your designated account within the above 14 working days
- Credit card refunds take about 3-7 working days, and the actual number of working days of each card issuing bank shall prevail
- The current electronic invoice that has been issued after the application for return will be automatically invalidated.
- After submitting the return application, you agree to authorize Sanya Consulting Co., Ltd. to handle the subsequent return refund, invoice and discount order for you.
If you have any questions, you can also directly contact the customer service mailbox: firstname.lastname@example.org
Service hours: Monday to Friday 09:00-12:00, 13:00-18:00